Shipping and Shipping Times In Transit
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All our our package are shipping via Small Packet Air Service.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
We offer a FLAT FEE Shipping cost PER ORDER. What does this mean for you other than tremendous savings on shipping and handling fees? It means that whether you order one item, or 100 items, you'll still only be charged a very small FLAT RATE / FLAT FEE shipping charge.
Time in Transit:
Depending on your location, shipping times or time in transit for your parcel to arrive can vary. While most destinations in the USA require no more that 5-10 business days, we do ask that all customers allow between 5-15 Business Days for North American Shipments and anywhere from 5-21 Business Days for International Shipments to Europe, U.K., Australia, Etc.
While in many cases our parcels arrive within just 5-10 days, please note that all packages must be cleared by and pass through customs in your country. While this is an easy and issue free process, it can most certainly add additional time in transit for your package to arrive. Please note that we have no control over how long customs will require to clear and process your package, and as such, we ask that all North American Customers please allow at LEAST 15 Business Days for their parcel to arrive prior to contacting our shipping staff, to allow for any extra time require for customs clearance.
Where Is Your Package Coming From:
Depending on the item or items you purchase, the location from which your item ships will vary between our North American and Hong Kong Warehouse. In some very rare cases, your order may be shipped in two parts to avoid any delays for your parcel. We may ship one item from our North American warehouse while another item from our Hong Kong warehouse. You will however still ONLY pay the FLAT FEE / FLAT RATE shipping charge. We do not charge any additional shipping or handling fee when your order must be shipped from two locations. Generally both parcels arrive at or around the same time.
Returns, Refunds And Cancellation Policy
You may return most new, unopened items within 30 days of delivery for a full refund, minus shipping and handling fees and a 10% restocking fee which covers our credit card processing fees for the processing and then refund of the order. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you are cancelling an order after the payment has been processed, a 10% restocking fee will be deducted from the total refund amount. If you have requested the refund prior to shipment of your order, we shall refund the entire amount of your order - including all shipping charges but minus the 10% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.